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Microsoft Dynamics CRM 2011

Microsoft’s latest Customer Relationship Management solution

Dynamics CRM 2011 is the latest version of Microsoft’s Customer Relationship Management solution and is now available from Outsourcery as CRM Online or hosted on Outsourcery’s O-Cloud platform.

CRM allows you to capture, manage and analyse your customer transactions and relationships. When you know more about your customers and understand their behaviour, you can sell to them more successfully, provide improved customer service and develop more effective business strategies.

CRM helps people to work together, respond to sales leads quickly and automate mundane tasks to save time. With its familiar Microsoft interface, CRM is easy to use and is scalable, adapting to your specific requirements as your business needs change.

Outsourcery offers the power of choice to customers – we are on hand to help you make an informed decision for your business. CRM 2011 can be hosted on Outsourcery’s enterprise-grade O-Cloud platform or hosted by Microsoft in their European data centre. No matter which option you choose you will benefit from best-practice ITIL^® support and help with migration from the Cloud Experts.

Benefits
Features
Case Studies

The power of choice: whether CRM Online or CRM on O-Cloud you can choose the deployment method that’s right for you.
Close deals faster: enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes.
Generate demand: provide marketing professionals with intuitive data organisation tools, powerful campaign management and insightful marketing analytics.
Deliver responsive service: direct customer information, case management, service history and support knowledge to the desktops of customer service personnel.
Report with ease: turn customer data into actionable insight with wizard-based tools that enable end users to create sophisticated reports on their own.

Real-time Analytics Dashboards: provide real-time business intelligence within Microsoft Dynamics CRM.
Flexible Goal Management: know exactly how your business is performing, with automatic analysis of your organisational goals, displayed in a customisable range of graphical formats.
Enhanced Microsoft Dynamics CRM 2011 for Outlook: an enriched Outlook experience for Microsoft Dynamics CRM users – with native Microsoft Outlook views, commands and formatting of key CRM information.
Contextual Microsoft SharePoint® documents: link SharePoint document libraries with Dynamics CRM – enabling business users to manage customer information and content in a single user experience.
Familiar Microsoft Office® Look & Feel: a streamlined user experience which aids rapid user-adoption. Simplified navigation and ‘drag and drop’ form design means you can spend less time configuring and more time selling.

We are currently developing associated Case Studies for the Microsoft Dynamics CRM 2011 solution.

Why not read through the product literature for more information. Alternatively, you can contact us on 0843 366 6060 or enter your details into the Callback section opposite.