To Move away from web based email to a central solution which provided access to shared Calenders, Tasks and Contacts, with full back up.
Engineering Supplies Ltd, Andover
Hosted Exchange for 9 users, Hosted Microsoft Communications Services, all security, licences and back up with full support, automatic synching of mail, tasks, calender and contacts.
We can now provide a more efficient service to our customers with access to distribution list for email communications. We are able to plan our time better via access to shared calenders and task management.
To consolidate mobile voice and data (broadband and email) services on a single network, with comprehensive UK coverage.
Selex Sistemi Integrati Ltd, Portsmouth
Converge all mobile communications onto the Vodafone network. Improved communications between HO teams, local account managers and technical support.
We now have better control of our mobile communications and have experienced increased customer service levels from Outsourcery - with lead times for service delivery being reduced significantly. We are now extending this service to all our staff.
To have a fully supported and managed email solution - updated from Exchange 2003 to 2007. The marketing team is currently tasked with managing this, which is impacting on their original tasks.
Somar, Cornwall
Hosted Exchange - fully managed and supported by experts 24/7. Mailbox users upgraded to a 2007.
We explored the cost of bringing the IT support in-house instead of outsourcing it as a hosted solution. The cost benefit was £14,000 per annum. Our marketing managers can now focus their time on supporting the growth of our business.
All business communications with different providers - Mobile, Fixed Line and Broadband. Time consuming dealing with multiple contacts and expensive when savings can be made from having all our services with one provider.
Chapel Street Motors,
Wigan
Multi products solution, bringing together our mobile voice, fixed line and broadband services into one suppliers with one point of contacts.
Business communications are much easier to manage and we now recieve just one bill for all our services. We anticipate our annual saving are £3,500 just on the mobile service.
Multiple mobile accounts with the same provider, resulting in inefficient tariffs. Issues with access emails through the mobile device resulting in down time.
AML Electrical,
Bradford
All mobiles accounts combined onto a new shared tariff. Mobile email users transferred to BlackBerry for a more efficient solution.
Savings on mobile voice calls alone around £3,000 per annum. Staff now have a resilient mobile email solution which means that they have the ability to receive and respond to emails in a timely and effectively manner.
Monthly mobile bills were on the rise. Each user on the account received a separate bill. Customer service levels were declining fast.
Riverside College,
Widnes
Outsourcery consolidated our mobile solution with all handsets under one contract. The online billing solution, MyAccount meant that we could access our mobile account 24/7; giving us the ability to make changes to user details and run simple reports to determine useage.
The consolidation has meant savings of over 30% for the duration of the 2 year contract.
As a charity we need to ensure we get the best value and manage costs tightly - every penny can make a difference.
Neighbourhood Networks, Glasgow
New tariffs introduced which gave free calls to other users on the account. Text bundles increased.
Outsourcery have provided a good value service with a single point of contact for all our account needs. Support was a concern however their telephone account management has been excellent.
The company was using a web mail account (AOL) which looked unprofessional and took time to clear out unwanted spam. Without their own mail server, they needed a professional exchange server which required a large capital investment. They also wanted to enable remote workers to access emails and the internet when they were out of the office.
Reflex Moodys,
Sailsbury
Outsourcery provided Hosted Exchange 2007 mailbox with shared folders, contacts and tasks, and an overall 1GB mailbox capacity with Windows mobile tariffs and devices included.
The huge increase in efficiency has allowed the sales support team to take on additional tasks, leading to savings of £40K per annum, plus an estimated £25K per annum by no longer dealing with IT issues.
Efficiency has increased across the whole business, the sales people are more productive leading to a 5% increase in sales with an estimated £45K revenue giving a total saving of over £100K.
Pall-Ex had limited customer management system, no clear visibility of customer management processes, no prospective lead and customer data management system and no effective means of driving sales.
Pall-Ex, Leicester
Hosted CRM has enabled Pall-Ex to monitor and manage their customer and member companies more effectively and to generate more sales leads.
Pall-Ex now enjoys an effective customer management system with clear visibility of customer management processes. Prospective leads and customer data are now managed in CRM, business efficiency has increased, whilst Outsourcery's Hosting and Mobilisation Solutions are expected to save the company £52K in the first year alone.
Pall-Ex needed to upgrade to Exchange 2007 as Exchange 2003 would require support costs. There were problems managing emails, mailboxes were not scalable whilst virus and spam filters would cost 6k a year to renew. Too much time was being spent managing emails and if the single server crashed emails stopped working.
Pall-Ex, Leicester
Outsourcery provided Hosted Exchange 2007 with a MailSafe Solution, various mailboxes, and mobilised email to BlackBerry and Windows Mobile devices according to staff requirements.
Pall-Ex's Hosted Exchange 2007 does not require support costs, with MailSafe all emails are stored for 5 years. Mailboxes can adapt to staff numbers and individual requirements whilst no time required to manage emails. If Pall-Ex server goes down, emails still work on hosted platform and remote workers stay in touch with BlackBerry and Windows Mobile devices
Contracts Warehouse needed to be able to operate from any location using any equipment. This is seen by many of their competitors as an expensive luxury, however, they see it as a necessity.
Their existing system was operational although it relied upon POP3 accounts, a Sage CRM system and the safe keeping of laptops.
Contracts Warehouse, Derby
Outsourcery has provided a fully hosted Exchange and CRM system. The system allows access from any PC (worldwide) and therefore is better suited to Contracts Warehouse's operational processes.
The solution provides the ability to work remotely so the management team can spend more time working and less time travelling. In addition, it enables them to share their work with offsite teams which has previously been hard to set up. The company is now able to spend more time on core tasks, regardless of where each team member is working and the quality of work has improved.
Sportworks needed to be able to effectively collate and utilise a database of existing and potential clients. They needed a system that tracked communication and was accessible to all staff from anywhere. They also had no way of measuring the effectiveness of their marketing campaigns and to successfully generate opportunities and workflows.
Sportworks, Derbyshire
Hosted CRM and Professional Services
More efficient and effective communication with existing and potential customers and more effective sharing of client information between staff members, including remote workers. Sportworks are also now able to identify and market to potential clients in a more effective and co-ordinated manner.
GRID-1 historically offered large on premise IT solutions and they began to be asked for large hosted deployments. They had no platform for hosted services or the premises or capital to develop one.
GRID-1, London
GRID-1 partnered with Outsourcery to enable them to utilise Outsourcery's HMC 4.5 platform, enabling them to offer Hosted Exchange, SharePoint and CRM 4.0 using Tier 1 data centres with tested SLA's and resilience to their customers.
Outsourcery's solutions enabled GRID-1 to engage with their clients to offer large hosted deployments, thereby giving them the confidence and cedibility to target larger organisations. Outsourcery also provided sales, marketing and technical support from skilled industry professionals to help GRID-1 get projects up and running fast.
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