The Challenge

SCi Sales Group is the UK’s leading business to business outsourced sales agency which also provides research and data gathering services. Originally, their contact management system was restrictive and limited the amount and type of information stored for each company. This led to duplicate records and multiple agents contacting the same company at the same time.  Also, the system did not show when a client was ready to renew a product or service so sales opportunities were being missed.

The Solution

Outsourcery provided a hosted Microsoft Dynamics CRM solution giving SCi the ability to improve their management of sales opportunities and leads, report on the effectiveness of campaigns. Today, SCi uses CRM to manage customer data and leads generation for over 50 sales agents and to hold multiple records for each company.

The Benefit

Hosted Dynamics CRM gives SCi complete transparency to manage sales pipelines, leads and report results.  Also, as SCi’s CRM is a hosted solution they did not need to invest in new IT equipment and pay for ongoing support and maintenance. SCi now uses a combination of people, processes and technology to deliver a fast, reliable and accountable service for their clients. Overall, CRM helped SCi to achieve great sales results and treble in size over a 12 month period.

The Challenge

• Office Interior Solutions had no central database to store company  information
• Moving to new offices and needed a fast solution
• Hiring new staff so additional software licences required
• Inability to work remotely

The Solution

• Hosted Microsoft Exchange 2007
• Microsoft SharePoint 2007
• Hosted Microsoft Dynamics CRM
• Blackberry Enterprise Service

The Benefit

• More advanced IT services at a fraction of the implementation cost of an in-house IT system
• Document collaboration and information stored centrally for all staff to access
• Easy access to IT services from anywhere in the world
• No software licences required - able to scale up as the business needs change

The Challenge

• Petrowell needed a software platform for document sharing or collaboration with third parties to increase efficiency and effectiveness
• A central 'store' for the most up to date key business information
• There was a lack of integration between their systems resulting in inefficiency and time wasting with employees searching through many folders to access information

The Solution

• Dedicated SharePoint Server with SQL 2008

The Benefit

• The hosted option facilitated a quick implementation of the new service
• High cost of associated hardware, software licensing and on going management is now removed
• Now have the ability to manage, control and access the latest information internally as well as offering a secure portal for supplier and customer collaboration
• Improved productivity and efficiency

The Challenge

• Tariffs and charges escalating
• Finding a provider that listens to us and takes time to understand our requirements
• Merging of the Central Manchester and Manchester Children's Hospitals would be complex

The Solution

• Mobile Voice with Vodafone

The Benefit

• Our Account Manager has been very helpful and professional in trying to establish our accounts since the merger of the children's accounts from Booth Hall and Pendlebury
• Accounts integrated successfully

The Challenge

• Remote and mobile workforce required access to shared resources
• Effective document sharing among all staff
• Centralised email with access to shared contacts and calendar
• Reduce the cost of managing and supporting IT systems

The Solution

• Microsoft Exchange 2007 for business email
• Microsoft SharePoint 2007 for collaboration and document management
• Both solutions delivered as a hosted service

The Benefit

• SharePoint enables a central location for storing and sharing documents
• Access to the latest document versions through SharePoint
• Ability to track and manage changes through version control
• Hosted Exchange email enables staff to access their email, calendar and contacts via a web browser

The Challenge

• Dynamic Edge had a client who wanted to move from an on-premise CRM solution to a fully hosted Microsoft Dynamics CRM system
• The client had a specific requirements for a number of bespoke  customisations which a number of hosting providers could not support

The Solution

• Hosted Microsoft Dynamics CRM system
• Professional Services for customisations and migration of the client's existing data into Dynamics CRM

The Benefit

• The Outsourcery specialists worked with Dynamic Edge to re-develop the customizations and migrate the client data into the Outsourcery Dynamics CRM system
• This solution gives the client a resilient solution that can be accessed from anywhere
• Customisations mean that the client has a solution which meets their exact requirements
• Minimum down time for the client which meant there was no drop in productivity
• The client is extremely pleased with the way the whole project was managed especially with regard to minimizing downtime

The Challenge

• Needed a communications infrastructure to support a new project, enabling instant and secure communication between the UK and Lagos

The Solution

• Microsoft Hosted Exchange 2007
• Microsoft SharePoint 2007
• Office Communications Server 2007 (OCS)
• Giving the ability to communicate and share ideas with colleagues overseas using a combination of OCS, Hosted Exchange and SharePoint
• The reliability of the hosted is one less worry to EQ Capital Dynamics, especially as Nigeria faces daily problems with it's communication infrastructure

The Benefit

• Reliable hosted services
• OCS improves communication between all offices
• No additional cost incurred
• SharePoint is invaluable for document sharing and collaboration

The Challenge

• KB Refrigeration faced excessive 'end of contract' fees from their existing provider
• Network coverage poor on the Orange network
• Needed assistance porting their existing numbers from Orange to Vodafone

The Solution

• Mobile Voice with Vodafone

The Benefit

• Good advice on the options available and the best approach with previous provider
• Ported numbers with little/no down-time
• Fees were reduced saving money and administration time
• All field engineers were contactable during the changeover

The Challenge

Reid Furniture is one of Scotland and Ireland's largest retailers of upholstered furniture, dining ware and bedroom furnishings.  Reid had been running the email server they had installed at their Glasgow headquarters for four years and had dealt with a number of problems. It had been at full capacity for three years and was therefore running very slowly and required significant maintenance resource and budget.

The Solution

Reid carried out an extensive review of all available solutions and estimated the cost to purchase a new server and software licenses for their 165 users would cost £30,000 in the first year alone.  Outsourcery's hosted solution was hosted Microsoft Exchange 2007 with unlimited storage and the option to create bespoke packages as their requirements changed.  Outsourcery's Professional Services Team carried out the migration of all Reid's email data.

The Benefit

Reid's new hosted Exchange solution is working seamlessly. Their email is managed by Outsourcery so there's no need for the IT team to get involved in day-to-day email issues, and they can get on with supporting their colleagues, managing internal systems and focussing on critical business tasks. Their email is now stored securely and backed up regularly, and the Anti-Virus and Anti-Spam software is also managed by Outsourcery.

The Challenge

• Barr Brady wanted to provide better communications between staff and customers while out of the office
• Increase staff productivity
• Improve customer service and support through better communications
• Improve effectiveness of staff whilst out of the office

The Solution

Following a successful trial the following products were implemented:

• Hosted BlackBerry BES
• Hosted Exchange email
• Professional email address

The Benefit

• Better communication between staff and customers has been achieved
• Instant access to email, calendar, appointments and contacts
• Access to the latest up to date software is now available

The Challenge

• Sutton Maintenance had no control over mobile usage and spend (on a bundled tariff)
• Losing new business opportunities due to that lack of centralised document management
• The business directors were using Skype for instant messaging which was unreliable -Using mobiles to text, incurring high charges

The Solution

• Mobile Voice with Vodafone
• Hosted Microsoft SharePoint 2007
• Hosted Microsoft Dynamics CRM
• Microsoft Office Communications Server 2007 (Hosted OCS)

The Benefit

• Moved to a flat rate tariff which is manageable and allows usage to be monitored online with thresholds set as required
• Having a central store for documents will give Suttons the potential to win more business
• Using Hosted CRM 4 to manage customers, contacts and opportunities more effectively
• OCS gives users availability through 'presence' tags

The Challenge

• Speed Check Services had a problem throughout the company with being able to quickly and efficiently save and retrieve documentation
• They have teams of Project Delivery Managers, Engineers and Account Managers are home based
• Needed a central location where information could be held and remote workers could keep in touch with the organisation and have access to up to date information

The Solution

• Hosted Microsoft SharePoint 2007
• Office Communications Server 2007 (OCS)

The Benefit

• Speed Check Services are now able to work more efficiently and locate company information quickly
• One central information point for all employees
• User alerts help keep those involved in specific tasks up to date

The Challenge

Whizz Education is the UK’s leading provider of online maths tuition for 5 to 13 year olds. With an international customer base, Whizz found that holding their customer data on multiple systems in different locations meant information was very disorganised which was holding the business back. They required a cost effective system with a familiar interface so staff could adapt to using it quickly.

The Solution

Outsourcery provided Whizz with a hosted Microsoft Dynamics CRM solution. Whizz uses Dynamics CRM as a central store for all customer data to manage their customer relationships, new business opportunities and queries from a single data base. A knowledge base has also been created within Dynamics CRM so staff can respond to customer enquiries and mundane processes have been automated using workflows.

The Benefit

With Dynamics CRM, customer accounts are automatically created when they submit an application. Customers’ payment details are stored securely and a pre-configured workflow send an automated email with a welcome pack and a user guide.  Now, staff have more time to support existing customers and create new contacts instead of wasting time on routine administration.  The effectiveness of Outsourcery’s hosted Microsoft Dynamics CRM solution is evident in the raft of awards Whizz has won in recent years.

The Challenge

The REACH Project is one of a series of project groups set up to help young black boys and men achieve their full potential. REACH is driven by a group of role models from the black community who visit schools and youth projects to provide support, advice and encouragement to young black males, to enable them to set their sights higher. All members of the project are from different industry sectors and areas of the UK, so there was a critical need for communications and collaboration.

The Solution

It took Outsourcery just 48 hours to get REACH’s Microsoft hosted SharePoint and hosted Exchange up and running. Now everyone at REACH has their own designated mailbox and access to calendars, contacts, tasks and distribution lists. The SharePoint solution from Outsourcery was customised in REACH’s distinctive branding. Today, members of REACH use SharePoint, which integrates with their email accounts, to store contact details, share news, announcements, documents and calendars.

The Benefit

The SharePoint and Exchange solutions provided by Outsourcery have been invaluable. Members of REACH now have immediate access to integrated business class email and an intranet solution without the need for investment in hardware. This has allowed REACH to focus financial and human resources on providing additional frontlines services for the REACH project’s beneficiaries. The REACH project is estimated to have saved £20,000 over 36 months by implementing Outsourcery hosted IT solutions.

The Challenge

Harry Long (Oldham) Ltd is a family run business which provides plumbing and mechanical service installations for large housing and commercial contracts in the North West.  In 2008, Harry Long needed to reduce costs and improve response times to their customers. Staff also used Outlook 2003 for their business email so needed to upgrade to the latest Exchange solution. Their data was not backed up and messages were not being virus checked which put the companies IT at risk.

The Solution

Harry Long moved their business mobiles to Outsourcery and they now actively encourage their staff to use the mobiles because their tariff means that their calls within the group are free.  Now, they can respond to customer demands rapidly.  Harry Long also chose Outsourcery’s hosted Exchange 2007 email, so now all emails are kept secure and important correspondence is backed up. They also have fixed line and broadband services with Outsourcery.

The Benefit

Overall, Harry Long has saved £1,400 a year by moving their solutions to Outsourcery. Exchange 2007 makes calendars, contacts and tasks accessible for all users. They have also added BlackBerry Exchange to their hosted email service so they are able to respond to quickly to urgent emails from their BlackBerry devices, when they are out of the office.

The Challenge

Carrot Pharma Recruitment specialises in recruitment for the pharmaceutical, biotechnology and healthcare industries. They needed a cost-effective, reliable and flexible email solution with no set up costs or ongoing maintenance. It was also important that the new system could handle and safeguard large volumes of data as they regularly transferred CV’s, contracts, personal candidate data and terms of employment information by email. Plus, it must enable emails to be accessed by BlackBerry too.

The Solution

Outsourcery supplied a hosted Exchange 2007 solution which meant all Carrot Pharma’s information would be securely hosted at their secure state-of-the-art data centre. They could also transfer large volumes of data by email with none of the cost and hassle of an on-site system. Outsourcery put hosted Exchange into operation for Carrot Pharma and when the company moved premises, they took their mailboxes with them (without the need to move any servers or networks) and additional mailboxes.

The Benefit

Today, if Carrot Pharma has any requirements, they contact Outsourcery straight away as they know they will always receive prompt, professional service. In addition, with the help of their hosted solution from Outsourcery they are able to continue using their unique mix of industry and recruitment expertise to offer their clients and candidates a first class, professional recruitment and placement service.

The Challenge

Outsourcery worked with Citroen UK to support the implementation of the new design for their national website, working alongside the design and development teams to establish a robust hosted service to maximise the site’s effectiveness. Previously, Citroen’s online presence had been wholly hosted in France, but as part of this project hosting was to be transferred to a UK provider. The challenge for Citroen was to select the right partner and service to support the development and ongoing operation of the site.

The Solution

Citroen’s technical team selected Outsourcery as their hosting partner to deliver a Microsoft SharePoint Server (MOSS) 2007 solution to support the integration of Citroen’s website directly with their company’s European-wide central database. SharePoint provides a robust platform on which companies can share files band information quickly and securely, increasing productivity and improving organisational effectiveness on shared projects.

The Benefit

Outsourcery’s SharePoint (MOSS) 2007 solution meant that Citroen were able to use world-class Microsoft technology and expertise to support the project throughout its execution. Outsourcery provides a very robust service, based at their secure data centre, and their team really understands how companies use hosted services. This was vital as the data behind Citroen’s website is extensive and complex.

The Challenge

Pall-Ex, the UK’s No.1 operator of a palletised freight network needed a comprehensive hosted IT solutions to streamline business processes, support rapid expansion and develop its data management strategy. They also wanted acces to the latest email service from Exchange 2003, as Microsoft no longer offered support. Pall-Ex’s IT staff needed to concentrate on servicing customers, members and Pall-Ex’s hub operation rather than dealing with day-to-day IT issues.

The Solution

Outsourcery provided Pall-Ex with hosted Microsoft Exchange, SharePoint and Dynamics CRM to enable the company to communicate better with customers and move from an email based records system to a more robust database solution. Outsourcery’s hosted CRM solution provided Pall-Ex with an advanced solution to manage their customer data whilst SharePoint provided a secure information portal which improved the way Pall-Ex communicated with its 94 member companies.

The Benefit

Overall, Pall-Ex saved £52,000 by implementing Outsourcery’s hosted solutions. The company saved £30k alone on support costs by upgrading their existing email service to Exchange 2007. Outsourcery also provided training to provide Pall-Ex’s staff with the knowledge to use their new hosted IT solutions to maximum effect from day one, and advise their member companies on best practice.

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The Challenge

As the UK's largest listed water company, United Utilities (UU) has a large workforce which is geographically dispersed throughout the North West region.  They work around the clock, 365 days a year to supply almost 2,000 million litres of water every day to approximately 3.2 million homes and businesses.  Employing over 9,000 staff means managing a large number of mobile phones, BlackBerry, 3G SIMS and Telemetry devices which was a challenge for UU, especially due to the wide geography in which they operate.

The Solution

UU approached Outsourcery to see if they could deliver a solution to improve the day-to-day management of the handsets. In addition to providing their mobile devices, they wanted a web-based solution that could be incorporated into the company's intranet, giving employees easy access to order mobile devices and accessories online.

The Benefit

As well as ensuring competitive tariffs from Outsourcery, UU now has a online management and reporting tool enabling them to effectively procure and control their mobile estate. The company can access real-time information and is able to effectively deliver around 900 user reports in order to maximise cost savings.  The microsite has improved the experience for all employees. The solution has streamlined the process with a straightforward and intuitive user interface. Since implementation, UU has reduced its monthly spend on hardware by around 33% per month. 

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The Challenge

Hames Partnership is a firm of accountants, financial advisors and management accountants based in Leicestershire.  Hames wanted to make their IT services and company communications more efficient whilst implementing flexible working practices to allow staff to work remotely.  However their old, inflexible IT system and the sensitive nature of their clients’ data, prevented staff outside the office from accessing company information and virus protection was required to safeguard all IT devices.

The Solution

Outsourcery designed a solution for Hames which incorporated hosted Exchange 2007 and a Virtual Private Network (VPN) solution to provide secure email access. The solution ensured that remote staff had a secure and resilient email service using BlackBerry also giving them access to calendars and tasks.

The Benefit

Outsourcery’s solution was up and running in two days, minimising disruption and keeping costs down.  The solution has revolutionised the business and made it possible for staff to respond to any situation immediately wherever they may be.  Hames Partnership intends to increase its numbers of homeworkers and the company is looking for new ways it can drive efficiencies through flexible IT solutions.

The Challenge

Echo10 is a computer and networks solutions provider specialising in the implementation and maintenance of networked computer systems.  As Echo10 did not have a receptionist and staff were often out of the office, clients were often obliged to call mobile phones in order to speak to members of the team.  They also required an effective means of recording the calls coming into the office and the flexibility to work from home when necessary.  Plus their existing VoIP service was unable to transfer or forward calls between staff.

The Solution

Echo 10 chose Hosted IP PBX from Outsourcery because it offered a comprehensive package of business quality functions.  Now staff can redirect calls to their homes from the office, which means that they can all pick up office phone calls even when they are not there.  They can also call each other and transfer calls between locations.  Important customer messages can also be accessed by all staff.  Plus Outlook integration enables them to dial directly from desktops whilst showing the caller’s identity.  They also have the option of using soft phones on laptops when working remotely.

The Benefit

For Echo 10, the most valued benefit is the ability to offer a much more personal service to clients.  They now have a fully professional business communications solution which enables them to support clients from home, on the road or the office.  Call costs are cheaper and they get a single bill for all their telecoms.  They can even take their handsets to client premises to ensure that they never miss a call.

The Challenge

GRITIT has evolved from a gritting business into a company helping businesses to reduce the risks that severe weather can bring to UK businesses. GRITIT’s network of employees was initially working purely on spreadsheets with a web email (POP3) system. There was no synchronisation of IT across the offices and no back-up of communications, and it meant that each individual was working in isolation. Processes were slow and efficiencies poor. For such a complex task, relying on manual data management meant the risk of human error was high. A small error could cost millions.

The Solution

GRITIT approached Outsourcery to tailor a hosted solution which meant that they did not have the upfront investment, installation charges and ongoing maintenance and management related to installing and running their own server and software. Outsourcery designed a complete IT and communications solution for GRITIT, providing both hosted IT solutions from Microsoft and mobile communications with Vodafone BlackBerry to improve efficiencies throughout the company network.

The Benefit

GRITIT has initially seen savings of around £40,000, with the removal of the need for a dedicated IT resource. The bespoke solution for GRITIT incorporates Exchange 2007, Dynamics CRM and SharePoint 2007. Outsourcery has provided a complete hosted package enabling GRITIT’s employees to access and share documents in real-time and ultimately deliver a more effective service to its customer base. The solution means GRITIT has moved away from manual data management, by automating the processes via Microsoft Dynamics CRM.  Fully synchronised email with BlackBerry ensures drivers on the road have the very latest information to increase productivity.

The Challenge

The NCDV provides legal support for victims of domestic abuse. They needed a cost-effective system which could link their growing network of offices, volunteers and remote workers and which was flexible enough to meet their dynamic communications needs. As an emergency support organisation, they needed reliably to capture emergency calls 24/7.  It was also imperative to get detailed call reports to produce data for external partners, such as local authorities, police forces and government agencies, and those who referred victims to the NCDV.

The Solution

Outsourcery provided their Hosted IP PBX solution because it delivers an efficient, cost effective means of linking offices, volunteers and remote workers. It is easily scalable so the NCDV can join new offices and staff to the service as required.  In addition, the solution can handle an unlimited number of simultaneous calls and generate call reports as required. This is ideal for gathering the statistics the NCDV needs in order to provide information for referrers.

The Benefit

With the Hosted IP PBX solution, NCDV can be confident that callers will always get through, which is vital to their support role. They also have the flexibility of a telephone solution that they can control online, from any web-based PC, so staff do not need to be in the office to change settings, redirect calls or extend the service to new users. They can collect call reports online and produce vital data for stakeholders wherever they are.

The Challenge

Centric Systems provides IT consultancy services to small and medium-sized businesses. Starting small with just a website and a telephone number, the company has since moved premises several times as business has developed and grown.  Like many start-ups, Centric Systems relied heavily on mobile phones.  However, this limited business growth as their mobiles could only deliver one call at a time, they had no business greeting, only the individual user could check for voicemails and there were no call management facilities.  It became increasingly complicated and time consuming to manage communications efficiently.

The Solution

Centric Systems chose Outsourcery to install their Hosted IP PBX solution to provide the company with business quality communications.  Staff can now work seamlessly from the office, on the road and at home by simply plugging the phone in wherever they are and working as if they are in the office.  This is a much more flexible way of managing a growing workload and has also cut down on unnecessary travel and travelling time.

The Benefit

Having a hosted solution is much more cost effective than paying for a virtual office service and the associated call charges. It’s an efficient system to use and doesn’t take up time in managing it. Customers are delighted to get through to staff directly, rather than via a receptionist, mobile or voicemail message.  Any messages they do leave are received accurately and acted upon immediately.

The Challenge

Cased Dimensions helps its customers optimise the efficiency of their business by providing Business Process Management based software development for future change management programmes. The company has achieved significant growth and demand for IT services brought an internal focus on maximising sales and marketing opportunities to support rapid growth. It was necessary to implement a solution which would be visible to all office locations to ensure all the teams were aware of the marketing and sales activity around each potential customer. They also needed a customisable solution that could adapt to business growth.

The Solution

Outsourcery customised a hosted solution incorporating business email (Microsoft Exchange 2007) and customer management (Microsoft Dynamics CRM), which enables the Cased Dimensions team to access and update information regardless of their location. It provides security and flexibility without the upfront expense of investing significant amounts of capital into licensing.

The Benefit

Hosted Microsoft Dynamics CRM and Exchange email are now a fundamental part of Cased Dimensions’ business. The solution enables them to communicate better and proactively manage customer relationships and new business opportunities from within a single, secure database, integrated with their email, and housed in Outsourcery’s secure data centre.

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• TT Solutions & Interiors had no remote access to company documentation
• No Enterprise class email solution - were using POP3
• No access to calendars, contacts or email whilst out of the office
• Concerns over data management and loss

The Solution

• Microsoft Hosted Exchange
• Microsoft Hosted SharePoint
• Microsoft Windows Mobile with voice

The Benefit

• Faster access to company information and documents anytime, anywhere
• Access to outlook information through our Windows mobile devices
• Peace of mind over company data being secure and protected against loss or theft
• Independent and fully automated workforce

The Challenge

As the UK's largest listed water company, United Utilities (UU) maintains over 42,000 kilometres of water pipes, stretching from Cumbria down to Cheshire, with over 43,000 kilometres of sewers and 575 wastewater treatment works. Having circa 25,000 connections and an annual spend on mobile in excess of £2 million, UU needed to have the ability to micro-manage their mobile base. UU wanted a bespoke solution that would help them understand their own profile and trends, and ensure that best practice was always adhered to as per their existing policies, maximising cost savings.

The Solution

Outsourcery devised a reporting platform to take over 27 different data feeds with 17,000 entities which were fluid in their content and produced in excess of 1,000 multi-page graphical reports for UU line managers every month. This was fully integrated to UU's SAP hierarchy. The solution also produced a high level summary report for the Executive Leadership Team detailing every employee in their directorate and their profile for both usage and hardware.

The Benefit

Outsourcery's solution has fundamentally raised UU's expectations relating to Management Information reporting, giving them the clarity they needed to make informed decisions on their mobile estate. It is a cornerstone for their mobile strategy moving forward and has become the yardstick that they evaluate other supplier propositions in different areas of the business. It has indeed changed the way they work for good.

The Challenge

As the UK's largest listed water company, United Utilities (UU) is a FTSE 100 Company with a turnover of over £2 billion, managing over 3.2 million customers and serving seven million people. The team responsible for the sale of UU's assets has complex needs and processes.  It requires on-going communication with both internal teams and outside consultancies, and organisations involved in the sales process. UU currently uses Microsoft SharePoint to collaborate and share documents internally across their organisation.

The Solution

The Utility Solutions IT Team recommended a similar solution for external use, whereby the consultants and partners that the asset sales project team deal with on a day to day basis, could access the latest information from a central document portal. The team identified that they could use Microsoft SharePoint to improve the way they share information with outside parties and it would be a valuable tool to increase efficiency for the asset sales process. The portal was required as a priority and UU didn't have the resource internally to deploy and manage the service in the tight timescales.

The Benefit

Outsourecy developed and hosted an online portal where the Utility Business Partner team within UU, and the outside organisations which are part of the asses sales process, can access real-time information relating to specific projects in a secure environment. Effectively it is saving the team a significant amount of time in managing and auditing documents relating to asset sales. Microsoft hosted SharePoint provides an easy to use intranet or extranet with controlled access to customised workflows and collaboration areas - keeping all of the authorised network and clients updated on activity and progress of individual deals.

The Challenge

Dwr Cymru/Welsh Water (DCWW) is responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater. In early 2010, DCWW reviewed operational activities across the whole business resulting in a number of previously outsourced activities being moved back into the core business to be managed internally.

The Solution

DCWW reviewed the organisation's estate of over 4,000 mobile connections, including mobile phones, XDA and smartphone devices, 3G SIMs for mobile working using ruggedised PDAs, laptops and Toughbook's, and Switched Data SIMs for Telemetry devices. The current billing solution was rigid and gave little visibility in terms of monitoring of usage and managing costs. DCWW wanted a more intuitive billing and account management solution that would empower them to take control of costs and provide them with the ability to manage and review current activities more efficiently.

The Benefit

4,000 mobile connections were transferred seamlessly by the team in just one day. Prior to the actual migration date, Outsourcery consulted with DCWW and ran a series of tests that included all the services to ensure the migration would be seamless. With an increased level of support from Outsourcery on the migration day, DCWW experienced minimal disruption across its estate. DCWW's managers can now dynamically monitor their team's usage and manage 'unusual' activity to control costs. Billing is now paperless, being delivered electronically along with summary billing information which is transferred electronically into DCWW's Finance System.

The Challenge

Webb Investments is an established and long term property investment company with both clients and financial partners. The team spend a significant amount of their time travelling and are rarely in the same location as their colleagues. They wanted a communications partner that could deliver email, calendars and contacts on the move, giving greater visibility across the team but without significant financial outlay.  Also to ensure they maintained a professional and efficient image with business associates, tenants and prospects.

The Solution

Outsourcery provided hosted email on BlackBerry Enterprise Server, giving secure access to email, calendar and contacts, which allows the team to work more effectively, make more informed decisions, and engage with their customers whilst travelling. Outsourcery also provided BlackBerry devices to enable remote access to email with competitive tariffs from Vodafone, ensuring significant cost savings.

The Benefit

MyAccount, the online account management portal from Outsourcery, is much more intuitive and gave increased visibility across all of their mobile connections. As Webb Investments continues to grow its team and the locations it operates within, the flexible solution from Outsourcery means that it's easy to manage and add new users onto the services which can grow alongside the company.

The Challenge

Founded in 1857, Joseph Ash supplies galvanised iron and steel to industry in the UK, Europe and North America. With multiple plants across the UK, many of Joseph Ash's 400-strong workforce frequently travel between sites, making mobile communication critical to the daily operation of the business.  Several functions within the business such as senior management, sales and logistics were heavy mobile device users, so having the ability to control and manage the entire mobile base was vital; as was the need for a consistent customer experience regardless of staff whereabouts.

The Solution

Their parent company requested a review of all Group policies including mobile providers, and as Joseph Ash's contract was due for renewal, Outsourcery were invited to pitch for the Group's mobile business.  The mobile solution from Outsourcery includes access to MyAccount - a web-based account management tool which enables the self-administration and control of the company's entire mobile estate.  Monthly mobile spends are now tightly monitored, and administrators across the separate businesses in the Group have the ability to manage individual usage and to bill employees for 'personal usage' as required.

The Benefit

Due to the existing relationship and close partnership with Outsourcery, the parent company Hill & Smith Group plc has transferred their entire mobile service to Outsourcery. Joseph Ash estimates that the new contract will realise initial savings across the Group of £11,000, with increased savings anticipated once the whole Group has moved their services to Outsourcery.

The Challenge

As the founding company of the Clarke Group, Clarke Energy is a global leader in the power generation, combined heat and power, green energy and waste treatment fields. Today, with divisions across the whole world, Clarke Energy delivers a broad spectrum of power generation solutions and pioneers developments in the industry.  In early 2000, Clarke Energy understood that in order to capitalise on the opportunities they saw within the power industry and diversify into new areas, it was essential to improve every aspect of their business communications.

The Solution

Following the transfer to Outsourcery, Clarke Energy was able to dramatically improve all their communications and greatly increase the productivity of their business. This has led to Outsourcery supplying services to all the companies within the Clarke Group, including over 500 mobile connections, BlackBerry Solutions and Mobile Broadband.  Following a review and detailed discussions between both parties, it was decided that a Microsoft Hosted SharePoint 2007 solution would be the most effective method to improve Clarke Energy's internal communications.

The Benefit

Clarke Energy's SharePoint solution communicates information between departments and helps them to solve problems. For example, if there is an IT problem, a software or hardware fix can be put on SharePoint for staff to download themselves. Remote workers can access company documentation through the SharePoint site which enables staff to work easily from home.  Outsourcery's mobile and data connectivity has enabled Clarke Energy to increase their profits and expand into a highly successful global enterprise.  Furthermore, Outsourcery's Hosted SharePoint is now streamlining Clarke Energy's communications processes so effectively that they intend to implement this 'Software as a Service' solution in all their divisions across the world.

The Challenge

Established in 2007, by lawyer Ed Simpson, The Legal Director offers businesses access to top legal advice on flexible terms. The legal industry obviously has stringent regulatory controls and all those practising law must have systems in place to ensure that client information is kept secure.  Simpson was determined to keep the company as 'paper free' as possible and still be able to share information and files amongst the freelance network securely.  It was also vital that other team members could have access to client information, both from a legal requirement and efficiency perspective.

The Solution

Towards the end of 2009, The Legal Director reviewed the market for a SaaS (Software as a Service) solution as the costs of ownership for a central server was both prohibitive and also impractical with no dedicated IT personnel in place. The Legal Director took the decision to work with Outsourcery, as a colleague had experience of working with them in the past. Outsourcery provided The Legal Director with a fully bespoke, hosted solution that gave all the freelance network secure and flexible access to information without the expense of investing significant amounts of capital into licensing.

The Benefit

Using a hosted system means The Legal Director network can now benefit from accessing the latest company information and systems without the upfront investment, installation charges and ongoing maintenance and management related to installing and running their own server and software.

Outsourcery designed a hosted Microsoft solution incorporating business email (Exchange 2007), customer relationship management (Dynamics CRM) and shared document management for an intranet (SharePoint 2007). The solution enables the lawyers located across The Legal Director network to access and share documents in a more effective way to enable a more efficient way of working together.

The Challenge

KOREC supply surveying equipment and instruments to the construction, surveying and GIS mapping industries. KOREC receives hundreds of orders each week, ranging from small value products to equipment for large complex projects. Handling large amounts of data in their existing CRM system was restrictive and didn't allow KOREC to manage contacts effectively for marketing purposes. Although a high number of sales were incoming, the company was unable to increase order values through effective marketing campaigns.  The existing system was limiting the business, with a number of 'bolt-on' solutions being added over the years, and didn't offer the scalability to grow alongside the successful business.

The Solution

After a series of meetings over a number of weeks, Outsourcery was selected, in part to its successful mobile relationship and because of their ability to deliver a hosted Microsoft Dynamics CRM solution on an Opex model, which helped from a cash-flow perspective. This meant that KOREC were able to manage their cost base more effectively with no large upfront investment with no additional resource required to manage and support the service in-house.

Outsourcery ran a number of workshops with key stakeholders within KOREC to ensure all requirements were captured before developing the solution. There was also a requirement for the internal IT team at KOREC to be able to further develop the solution in-house in order to meet the demands of a changing business.

The Benefit

The result was a highly effective integrated CRM solution which gave KOREC a managed and cleansed CRM database to drive business growth. They have increased visibility of their customers' buying behaviours across the numerous markets they sell to and can identify buying trends to drive targeted marketing activities, and build and develop more profitable customer relationships.

The Challenge

Founded in 2008 by Tim Campbell, the first winner of the BBC series of 'The Apprentice', Bright Ideas Trust (BIT) is a social enterprise which provides funding, advice and support to disadvantaged young people in London who are not in employment, education or training. BIT was using POP3 email and all of BIT's shared documents and information relating to donors, investees and mentors was stored on spreadsheets and often saved locally on desktop computers, which meant that such information could not be accessed remotely or backed up from a central location. This meant that there was more risk that important information could be lost and processes could not be integrated. Importantly, BIT had no efficient and secure way of managing existing and future donor relationships or evaluating the effectiveness of marketing and PR activity.

The Solution

Following close consultation with BIT to identify their requirements, Outsourcery deployed a range of Microsoft hosted IT solutions. The solutions included: business class email and shared calendars (Microsoft Exchange), central document storage and an intranet (Microsoft SharePoint), a customer relationship management solution (Microsoft Dynamics CRM) and mobile access to all information using Smartphones (Windows Mobile) or BlackBerry (hosted BlackBerry Enterprise Server) via a web browser. All of BIT's information is now held and managed centrally by Outsourcery at its secure state-of-the-art data centres and full support is provided with no need for a separate maintenance contract. BIT has a single control panel through which all users can be managed.

The Benefit

The solution has transformed the way in which the BIT team communicates and collaborates and has increased productivity. The cost saving was £40,000 over three years compared to an on-premise equivalent solution and there was no upfront capital expenditure requirement. As BIT grows, the solution can grow with it by simply adding users. Businesses may think that they need to invest thousands in getting the very best IT infrastructure in place, but advances in cloud computing have made state-of-the-art solutions available to businesses of all sizes on a per user, per month basis with support and maintenance included. This brings an additional advantage in that staff can access emails, colleagues and business information wherever they are, making the virtual office a reality.

The Challenge

Philadelphia Scientific is a world-leading provider of products and services for motive power and standby industrial batteries. With operations in North America, Europe, Southeast-Asia and Asia-Pacific, Philadelphia Scientific is continuously developing new innovations for industry. Their current IT system did not offer a central resource which meant the whole team, who were often travelling throughout Europe, Middle East and Africa, could not access the latest information on existing opportunities and potential sales. This lack of visibility also resulted in a number of opportunities for repeat business being missed. The old system was inflexible and inefficient in terms of time and money. It gave no transparency of information with no central view for opportunities, notes, emails and activities around customers. They needed a system that was both intuitive and flexible enough to manage their existing customer base whilst monitoring and tracking new pipeline opportunities.

The Solution

Philadelphia Scientific reviewed the market for a CRM system and selected  Outsourcery to provide hosted Microsoft Dynamics CRM. Outsourcery reviewed their business requirements and recommended an integrated hosted solution which would allow both office and remote workers access to business information, in order to progress customer updates, maximise their sales opportunities and give the whole business visibility of their sales pipelines.

The Benefit

Hosted Microsoft Dynamics CRM has provided Philadelphia Scientific with a central view of customer information and sales opportunities. It enables the team to forecast a pipeline of business and track all quotes through to order. Ultimately it enables the company to provide a better service to existing customers and maximise opportunities to build business.  David Smith concludes: "We have easily increased our quote renewals by 20% since introducing Dynamics CRM. We have £2 million worth of business in our pipeline and we are confident that over £800,000 will close as this has given us the transparency and ability to track orders and understand our current conversion rates. Our sales team can also approach customers for new business at the right time." In terms of immediate cost savings, Philadelphia estimates it has saved approximately £160,000 per year by selecting a hosted Dynamics CRM solution from Outsourcery, taking into account time and IT investment.

The Challenge

Established in 2002, Meridian Services lnternational provides professional security audit, compliance and consultancy services on a global basis from its UK based office in Warrington.

It had become apparent that Meridian Services was losing valuable time and resource due to inefficient IT systems. They wanted to ensure a proficient system was in place that could guarantee secure access to company information, there was no duplication of work and a significant reduction in downtime.

Its existing systems were proving unreliable with poor connectivity becoming an issue especially with team members regularly being in varying locations. Reduction of downtime was a key requirement for any new IT system. The detail involved in the audit process also meant Meridian needed a system that could be tailored to its highly specific requirements. A solution that could segregate data, track audit processes and deliver reports on request was a must.

The Solution

Outsourcery provided Meridian Services with a fully bespoke, hosted solution that gave all employees, regardless of location, the security and flexibility to access and update information without the expense of investing significant amounts of capital into licensing. Outsourcery designed a hosted Microsoft solution incorporating business email (Exchange 2007), customer relationship management (Dynamics CRM) and shared document management (SharePoint 2007). This solution enables Meridian Services to communicate more effectively both internally and with customers, to update them on the progress of the complex audits.

The Benefit

As Meridian Services continues to grow with increasing numbers of audits to carry out each month, it will no doubt expand the team and the locations they visit. The flexible IT solution from Outsourcery means that it's easy to add new users onto the services so that it can continue to grow and develop alongside the company. Meridian can be assured that their information is secure and their employees can access the information they need to work efficiently whatever their location.

The Challenge

The Solution

The Benefit

The Challenge

• Using an out-dated SharePoint solution, with limited expertise
• Wanted to upgrade to SharePoint 2010 for additional functionality and security features

The Solution

• Microsoft Dedicated SharePoint 2010

The Benefit

• Outsourcery outlined the benefits of SharePoint 2010
• SharePoint is easier to manage and maintain and the company have seen immediate benefits
• A more aesthetically pleasing and user friendly experience
• Improved document storage and file sharing
• Saving over £4,500 per annum in time 

The Challenge

• Difficulty in coordinating activities and diary synchronisation
• Access to client data when out of the office

The Solution

• Microsoft Hosted Exchange
• Microsoft Dynamics CRM 2011 Online with Support

The Benefit

• Centralised solution with full support package
• CRM enables customer management regardless of location
• Better time management and tasks coordinated efficiently
• Ability to track email in Dynamics CRM Online, and have that information visible to anyone dealing with an account

The Challenge

Outsourcery has multiple offices and a number of remote and field-based workers based across the UK. This brings a number of challenges including how to effectively manage teams, co-ordinate internal meetings and manage productivity and reporting.  Over the last three years the company has seen accommodation, fuel and telephony expenses escalate and the impact of staff travelling to and from internal, customer and supplier meetings, has significantly impacted productivity across the whole business.

The Solution

Outsourcery Unified Lync, which runs over a carrier-grade platform, is voice enabled with full PBX and conferencing functionality, Microsoft SharePoint, Exchange and Microsoft Dynamics CRM all combined into a single solution to allow Outsourcery staff to work smarter.

The Benefit

The business has already saved over £213,000 in hotel and accommodation, telephony and fuel costs, in addition to the savings made by not having to replace the on-premise PBX - a CapEx cost of £180,000. Outsourcery anticipates future annual savings of over £168,800 based on paying a monthly rental for Unified Lync instead of an upfront CapEx for a PBX. This saving includes £14,100 due to a vast reduction in conference call charges, £79,200 in other telephony and line rental costs, £38,200 in fuel costs, £84,000 on remote workers and £9,700 on virtual meeting licences and accommodation costs, less the cost for the Unified Lync solution.