Virgin Media Business is passionate about providing innovative communications solutions to its customers
Virgin Media Business is the arm of Virgin Media that provides products and services to UK businesses and the public sector.
They have over 36,000 business customers and partner with the public sector, including local councils and thousands of schools to improve connectivity in communities and support learning. Virgin Media Business work with the emergency services, enhances communication, efficiency and ultimately helps to save lives.
Implementing a bespoke Skype for Business offering
Virgin Media is a part of Liberty Global plc, the world's largest international cable company. Together they serve 27 million customers across 14 countries, helping connect people to the digital world and enabling them to discover and experience its endless possibilities.
As part of its ongoing product development Virgin Media Business wanted a comprehensive, cloud-based Skype for Business solution.
With Unified Communications becoming increasingly important to our customers, we needed a reliable partner with the expertise and the experience to deliver this solution.
Duncan Higgins, Marketing Director, Virgin Media Business
Rather than developing this solution in-house, they chose to partner with market-leading cloud experts Outsourcery, to facilitate the build and launch of this new product.
The Outsourcery solution
As a member of the Microsoft Cloud OS Network and holder of Microsoft Gold accreditations in Communications, Hosting and Customer Relationship Management, Outsourcery was ideally placed to better connect Virgin Media Business with Microsoft services.
Bespoke solutions for different customer requirements
The final product comprised of the full range of Skype for Business features, including enterprise voice communications, call recording, presence and instant messaging. Outsourcery were able to provide two different versions of the product, built to suit the requirements of So/Ho/SME and enterprise customers
FORMING A COLLABORATIVE RELATIONSHIP WITH AN SME PARTNER
Throughout the delivery of the project, both Outsourcery and Virgin Media Business focused on forming a collaborative partnership.
Both parties were involved in the end--to-end implementation process, from initial sales meetings through to ongoing maintenance and customer service.
“The relationship we have with Outsourcery is a fully collaborative and efficient one: Outsourcery representatives are involved right from the initial point of contact with a prospective customer, attending sales meetings and providing valuable information and advice wherever needed.
Their team is on hand to assist with any on-going queries or issues once the customer is on board and the solution has been implemented. It's extremely useful to be able to call on their expertise in Unified Communications and as a trusted partner, we consider them almost like an extension of our own team."Duncan Higgins, Marketing Director, Virgin Media Business