Everyone's a tech expert

Businesses need to consider tools that fit today’s “expert user” to see the benefits

Piers Linney, of Cloud Services Provider (CSP) Outsourcery, explains why businesses need to look closer to home to drive productivity in the workplace.

“We’ve reached a point now where the majority of people entering – and already in – the workforce are technology savvy and use cloud applications in their everyday lives. For example, people are using consumer applications like Dropbox to send holiday pictures and Skype to speak with their families every single day.
“While this means they can be better skilled to use IT tools in the workplace, it also means that they have pre-conceived ideas and expectations about the functionality, look and feel of workplace applications."
Businesses need to choose carefully during the procurement of applications and look to what their employees are using in their day-to-day lives, in order to get the best value and productivity from the workforce.
Piers Linney, Co-CEO at Outsourcery

Linney continues: “Applications are ultimately there to be used by people, not ‘the business’, so it’s vital to provide tools that employees are comfortable with – so they can work more effectively for the benefit of the organisation. Skype is an interesting example here. Skype is used widely by consumers and is arguably one of the most recognisable Unified Communications applications available today. We have always used Skype as the best analogy for describing the business application Microsoft Lync, which we offer via our O-Cloud platform, to prospective customers.

“Business-grade applications do not just need to just be suitable for the business anymore, but should also benefit the employee i.e. the consumer. It should therefore be no surprise that Microsoft is launching Skype for Business, its renamed and latest version of Lync, to address this.”

Skype for Business has been designed to enable organisations to access hundreds of millions of Skype users across the world, via a secure infrastructure that meets the needs of the business community at every level. Microsoft’s latest UC offering will combine the key advantages of both Skype and Lync services, sustaining the core service values of security and manageability, while developing its connectivity efficiency and reach.

The user interface is based on the existing Skype format, meaning less training and support will be required by employees, as many will already be familiar with Skype’s consumer services. In addition, because it incorporates the business-grade functionality from Microsoft Lync, it is feature-rich. Skype for Business also allows better integration with Microsoft Office, Active Directory, Exchange and SharePoint, enabling greater user productivity.

Outsourcery will offer Skype for Business using its own carrier-grade Service Level Agreements and is the only company offering the service that has full Pan Government Accreditation (PGA), which means it meets certain stringent security requirements set out for public sector organisations. The accreditation can also be applied to other sectors, where there is a need for high data security, like financial services.

“Consumers have reached IT maturity so rather than training them, it’s now about harnessing their existing knowledge to get the best business results. With more business applications that are designed with the consumer in mind materialising, this will very rapidly begin to benefit the working environment,” Linney concludes.


For more information, contact media@outsourcery.co.uk.