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Microsoft Dynamics CRM

Grow your business with Dynamics CRM

Dynamics CRM 2011 is our latest Customer Relationship Management solution available now on the enterprise class O-Cloud platform.

CRM from Outsourcery helps you better understand your audience and their behaviour; so you can sell to them more successfully, provide improved customer service and create more effective marketing campaigns.

Dynamics CRM 2011 gives you a familiar interface, seamless Outlook and Office integration – making it easy to adopt and use within your business. You can also adapt better to changes in the market place and deliver the right products faster thanks to solid data management processes and comprehensive analytics. With a 360 degree view of your all customer and prospect interactions, deploying Dynamics CRM 2011 today will help you grow your business in the way you want.

BENEFITS

  • Platform of choice - whether CRM Online or CRM on our O-Cloud platform, you can choose the deployment method that’s right for you
  • Familiar and intuitive interface - a streamlined user experience with simplified navigation and full Outlook integration aids rapid user-adoption
  • Close deals faster - enable salespeople to create a single view of prospects with tools that streamline and automate everyday processes
  • Deliver responsive service - direct customer information, case management, service history and support knowledge to the desktops of customer service personnel
  • Report with ease - turn data into actionable insight with wizard-based tools that enable end users to create sophisticated reports

 

features

  • Real-time analytics dashboards - access real-time business intelligence through personalised dashboards providing fast access to the information you need
  • Flexible goal management - see how your business is performing with analysis of organisational goals, displayed in a range of formats
  • Guided business processes - guide your team through sales scripts, fault diagnosis, and complaint procedures using structured questions and actions
  • Easy-to-launch marketing campaigns - utilise the data within CRM to launch highly targeted campaigns, then track and analyse the responses
  • Advanced user personalisation - end-users can now personalise and customise CRM to their needs more than ever, driving user adoption

 

UPGRADE TO DYNAMICS CRM 2011

If you're currently using Dynamics CRM 4.0 and are worried about the potential cost and time associated with performing an upgrade to the latest version then Outsourcery can help you.  Our low-cost upgrade with minimal downtime maybe just what you need.  Learn More

 

PROFESSIONAL EMAIL MARKETING FOR CRM

If creating professional, dynamic and engaging email campaigns is critical to your ongoing business success you need to ensure that your email marketing platform is intuitive, reliable and most importantly, full of features which help you send better campaigns and then track detailed results.

The out-the-box email marketing features of Dynamics CRM 2011 don't always tick all of these boxes. However, Outsourcery's new partnership with dotMailer means you can access a leading digital marketing platform integrated directly into Dynamics CRM.  Learn More

 

ENHANCED EMAIL DELIVERY FOR CRM 2011

When you send an email campaign from CRM, you can’t always be confident that your emails will get past ISP spam filters and end up in your prospect’s inbox. With Enhanced Email Delivery from Outsourcery, you now have a way of maximising your inbox delivery and campaign efficiency.

A simple and intuitive email marketing solution is one of the key benefits delivered to you as part of our Dynamics CRM 2011 product. Email marketing solutions give you the ability to market your products and services to a wide range of prospects with minimal setup and cost. However, as volumes of email rise and spam becomes increasingly common, ensuring your emails end up in the designated email inbox is proving increasingly difficult.

When ISPs decide whether to place your email in the inbox or the junk folder, a number of factors are considered, with one of the most important factors being the perceived reputation of the server sending the emails. Building up this reputation without expert assistance is difficult and time consuming.

This new solution from Outsourcery will allow you to take advantage of a fully managed high-reputation platform, ensuring the best possible delivery for your email campaigns.

Business Benefits

  • Higher Delivery Rates - Get more of your campaign emails delivered into the inbox by utilising Enhanced mail Delivery, increasing response rates for your campaign
  • Ongoing ISP Updates - We’re constantly working with ISPs to ensure we keep up to date on delivery rule changes, so you don’t have to, whilst making sure any problems with delivery are ironed out as quickly as possible
  • Fully in the Cloud - It is common for organisations to have to deploy an on-premise mail server to deliver email campaigns from Dynamics CRM. This incurs additional cost and support time within your business. With this new solution, your Dynamics CRM application is fully deployed in the Cloud

 

PROFESSIONAL SERVICE CONSULTANCY PACKS

Your Dynamics CRM 2011 system is an important part of the continual smooth and efficient operation of your business. A CRM system should evolve with your business, adapting quickly as you change and update business processes and introduce new ways of working. At Outsourcery we understand this, and our new Professional Service products are designed to give you quick access to a CRM consultant who can work directly with you to further develop your CRM system according to your specific requirements.

Our new 5 day professional service pack is the new way for you to complete smaller projects or changes to your CRM with Outsourcery. This new product allows you to engage with our professional services team without the need to have a full project wrapper with a project manager, requirements gathering sessions and a statement of work.

Once you have access to your consultant, it is completely up to you how you choose to use your time to enhance your Dynamics CRM system. Common areas of development include:

  • Report Development
  • Custom Workflows
  • System Training
  • Business Process Automation
  • Custom Plugins
  • Bespoke Charts & Dashboards
  • Business Process Mapping
  • Best Practice Alignment

You can use your 5 days as quickly as you can or you can use them over a 12 month period, giving you complete flexibility.  Each engagement with a consultant is a minimum of 4 hours, and is billed in 4 hour increments after that, giving you more flexibility over standard day rate packages.

With our 5 day Professional Service pack, smaller changes and updates to your CRM system become more manageable and affordable and ensure you’re in the driver’s seat for the whole process.

Available for both Dynamics CRM 4.0 and 2011 deployments, why not contact us today and get even more value from your CRM system.

  

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