Microsoft Dynamics CRM
Grow your business with Dynamics CRM
Dynamics CRM 2011 is our latest Customer Relationship Management solution available now on the enterprise class O-Cloud platform.
CRM from Outsourcery helps you better understand your audience and their behaviour; so you can sell to them more successfully, provide improved customer service and create more effective marketing campaigns.
Dynamics CRM 2011 gives you a familiar interface, seamless Outlook and Office integration – making it easy to adopt and use within your business. You can also adapt better to changes in the market place and deliver the right products faster thanks to solid data management processes and comprehensive analytics. With a 360 degree view of your all customer and prospect interactions, deploying Dynamics CRM 2011 today will help you grow your business in the way you want.
BENEFITS
- Platform of choice - whether CRM Online or CRM on our O-Cloud platform, you can choose the deployment method that’s right for you
- Familiar and intuitive interface - a streamlined user experience with simplified navigation and full Outlook integration aids rapid user-adoption
- Close deals faster - enable salespeople to create a single view of prospects with tools that streamline and automate everyday processes
- Deliver responsive service - direct customer information, case management, service history and support knowledge to the desktops of customer service personnel
- Report with ease - turn data into actionable insight with wizard-based tools that enable end users to create sophisticated reports
features
- Real-time analytics dashboards - access real-time business intelligence through personalised dashboards providing fast access to the information you need
- Flexible goal management - see how your business is performing with analysis of organisational goals, displayed in a range of formats
- Guided business processes - guide your team through sales scripts, fault diagnosis, and complaint procedures using structured questions and actions
- Easy-to-launch marketing campaigns - utilise the data within CRM to launch highly targeted campaigns, then track and analyse the responses
- Advanced user personalisation - end-users can now personalise and customise CRM to their needs more than ever, driving user adoption
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