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Support

Outsourcery offers flexible support models to our Partners, with as little or as much as you require.

From support to create a clear pathway to help you develop your own cloud strategy, to supporting deployment of your customer solutions, on-going support for incident management and training to encourage early user adoption. We can be with you every step of the way.

We take time to understand your business strategy; then support your Cloud strategy

 

BENEFITS

  •  ​Cloud Transformation Services – We support to ensure your cloud deployments provide the best possible outcome for your customers
  • Supported by experts – Our UK based service desk provides comprehensive support and a single point of contact with expertise to fault find across all products, technologies and platforms
  • ITIL v3 support teams – Our support teams follow the ITIL Service Management framework which means you’re supported by best-practice processes, allowing you to confidently provide support to your customers
  • Tiered service levels – Our flexible support models provide clear response times and escalation processes. Enabling you to offer the best possible support to your customers
  • Transparent service offering – Our availability promise is carefully aligned with our service credits policy​
  • ISO 27001 certification - an internationally recognised best practice for Information Security Management ​System (ISMS), assuring customers that their data is in safe hands​ ​ ​

 

related services

  • Cloud Transformation Services
  • O-Cloud Platform 
 
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