Who we are
We’re one of the UK’s leading providers of cloud-based IT & business communications solutions - delivering cloud services to customers of all sizes since 2007. Our award-wining mobile voice and data service on the O2 network also makes us experts in delivering the power of cloud services to smartphones and tablet devices.
Operating throughout the UK, Outsourcery employs 150 people across three offices and is a founder member of the Cloud Industry Forum (CIF).
Outsourcery and you
We work closely with our customers to ensure your transition to the cloud is pain-free and delivers maximum return for your business. This is delivered through our in depth consultancy and support capability, which means that your cloud services can be integrated and customised to meet your business objectives.
Our aim is to integrated with or completely remove the need for you to have a ‘comms room’ and your own ITC infrastructure - allowing you to switch your IT payment model from Capital Expense (Capex) to Operational Expense (Opex). For that reason, we’ve invested heavily in a cloud platform, which we call the O-Cloud. This has been built using the latest technologies from best-of-breed partners such as Microsoft, HP, Parallels and Telecity Group, to ensure high availability and resilience for our customers.
O-Cloud Platform
The O-Cloud platform is the backbone for our cloud services. Our investment gives you high availability and true enterprise-grade services – including integrated network level security, geographic data redundancy and integrated disaster recovery.
We have developed our platforms from the ground up, so we understand each element of infrastructure, network and the applications developed and delivered from it.
MORE Outsourcery is a Microsoft Certified Partner with a total of seven competencies including four gold and three silver. We were Microsoft’s UK launch partner for Unified Communications (UC) services and have been recognised within the Communications Channel as providing best in class business solutions; for both customers and partners.
In 2010 we were named as Microsoft ‘Hosting Solutions Partner of the Year’ – within three years of entering the sector. In 2011 we extended that to finalists for Microsoft ‘Dynamics CRM Partner of the Year’ and two consecutive years in the Presidents Club; an elite group of strategic partners whose sales achievement ranks them as the highest in Microsoft Dynamics global partner network.
Carbon Zero Cloud
We offset the carbon impact of our cloud data-centre - so you can benefit from the latest technologies with Outsourcery, whilst being environmentally conscious and operating ethically.
Our service promise underpins our extremely resilient platform. We provide our customers and partners with a clear and comprehensive 99.93% service availability promise; financially backed and delivered through our people, processes and systems:
- People. Our ITILv3 trained support teams and ITIL Service Management framework means you’re supported by best-practice processes, with transparent Service Level Agreements (SLAs) tailored to your organisation
- Processes. Our team of field-based Service Relationship Managers specialise in customer and partner on-boarding, end user training, service reviews and customer satisfaction
- Systems. Our UK-based service desk provides comprehensive support and a single point of contact across all products and technologies
These three cornerstones ensure our service delivery model is consistent in quality and industry standards.
Our support promise to you
Our Cloud Support Services are here to give you reassurance that your ITC services are optimised and provide you with the right levels of on-going support.
- Our platform has been engineered and tested in conjunction with Microsoft and HP, to ensure the highest levels of interoperability between all hardware and software
- Pro-active monitoring, patch management, alerts and escalation processes ensure that your cloud infrastructure and business applications run successfully
- Support packages are available across multiple products and multiple cloud deployment methods, whether it’s deployed in our O-Cloud or as a Microsoft Online service
- Tiered service offerings are available to meet your needs, offering different levels of control – Basic, Premium and customised support packages
- Response and resolution targets for incidents will give you peace of mind
- All SLAs are geared around business impact. Forget the technology, we assess the impact to your business and then assign a priority level
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